1786 - Slot 1 drive Array Recovery Needed. The following disk drives need automatic automatic data recovery (rebuild) 1716 - Slot 1 drive Array - Unregenerable Media Errors detected on drives during previous rebuild or auto reliability monitoring (ARM). Scan problem will be fixed automatically when the sectors are overwritten. RE: Recovering Drive Configuration on PERC H700 Never ever force a drive online unless the array is failed and the drive you are forcing online was online previously. Forcing a new drive online is not a rebuild and simply puts the drive online as if it was previously part of the array with the same virtual disk block table and data as the other.

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Document ID: c03925149

Advisory: HP ProLiant Servers: HP Smart Array Controllers - CUSTOMER ACTION REQUIRED to Reconnect All SAS Cables After a Service Event in Order to Avoid a '1789-Slot 0 Drive Array Disk Drive(s) Not Responding' Error Message and Possible Data Loss

NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Last Updated: 2013-09-25

DESCRIPTION

IMPORTANT: The actions detailed below are required after a service event in order to avoid the potential for data loss. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

After a service event has been performed on an HP ProLiant server configured with an HP Smart Array Controller configured for RAID, all of the SAS expander cables must be reconnected before restarting the server. If any cable is loose or disconnected, or was reconnected to a different port, RAID array logical drives could become unresponsive, degraded, or damaged, and error messages similar to the following may appear during Power-On Self-Test (POST) if the following action is not performed:

During POST, the following screen will be displayed. After a service event, it is important to press a key when this screen appears, in order to view any Option ROM error messages and take the appropriate action before the Smart Array Controller default action is executed.

Figure 1: POST Message Requiring a Key Press After a Service Event

If a SAS cable connected to the HP Smart Array Controller or an HP SAS Expander is loose or disconnected, or was reconnected to a different port, the following error message will be displayed:

1789-Slot 0 Drive Array Disk Drive(s) Not Responding
Check cables or replace the following drive(s):
Port 2C: Box 1: Bays 5,6,7,8
Select 'F1' to continue - all logical drive(s) will remain disabled
Select 'F2' to fail drive(s) that are not responding - Interim Recovery
Mode will be enabled if configured for fault tolerance
(RESUME = 'F1' OR 'F2' KEY) [default = 'F2' in 15 seconds]

If the above message appears, the F1 key should be pressed immediately (Select 'F1' to continue - all logical drive(s) will remain disabled). If the F1 key is is NOT pressed within fifteen seconds, the 'F2' to fail drive(s) that are not responding - Interim Recovery default action will occur.

IMPORTANT: If there is NO SAS Expander configured in the server, the data loss may be recoverable. If a SAS Expander IS configured in the server, the data loss will not be recoverable.

If the Select 'F2' to fail drive(s) that are not responding - Interim Recovery default is allowed to occur, and the server is then powered off and all of the SAS or SAS Expander cables are reconnected, the RAID array will still be unresponsive and degraded, and a message similar to the following will appear during POST after restarting the server:

1784-Slot 0 Drive Array - Logical Drive Failure
The following disk drive(s) are failed and should be replaced:
Port 2C: Box 1: Bays 5,6,7,8

However, if all hard drives are connected directly to the Smart Array Controller, the following error message will be displayed instead of the above 1784 error message:

1779-Slot 0 Drive Array - Replacement drive(s) detected OR previously failed,
drive(s) now appear to be operational:
Port 1I: Box 1: Bays 5,6,7,8
Logical drive(s) disabled due to possible data loss.
Select 'F1' to continue with logical drive(s) disabled
Select 'F2' to accept data loss and to re-enable logical drive(s)

IMPORTANT: If the above 1779 error message appears instead of the 1784 error message, it is possible that the data on the logical drive(s) can be recovered.

Note: The port number included in the above messages may not be the actual Smart Array Controller port number that has a loose or disconnected SAS cable. For information on this issue, refer to Customer Advisory number c03925161 at the following URL:

HP ProLiant Servers - HP Smart Array Controllers May Report an Incorrect Port Number in a '1789-Slot 0 Drive Array Disk Drive(s) Not Responding' Error Message During Startup

SCOPE

Any HP ProLiant server listed under Platforms Affected and configured with an HP Smart Array Controller and/or an HP 24 Bay SAS Expander Card (Option Kit 468406-B21).

RESOLUTION

In order to prevent the RAID array logical drives from becoming unresponsive, degraded, or damaged after a service event, press the space key when the HP logo screen appears, and then press the F1 key within fifteen seconds after the 1789-Slot 0 Drive Array Disk Drive(s) Not Responding message appears. Next, power off the server, reconnect the SAS cables as before the service was performed, and then restart the server.

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form.

NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document.

SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips Document.

To search for additional advisories related to HP Smart Array Controllers, use the following search string:

+Advisory +ProLiant -'Software and Drivers' +'Smart Array' +Controller

Hardware Platforms Affected: HPE Smart Array P800 Controller, HPE Smart Array P400 Controller, HPE Smart Array P700m Controller, HPE Smart Array P410 Controller, HPE ProLiant DL380 G6 Server, HPE ProLiant BL460c G6 Server Blade, HPE ProLiant BL490c G6 Server Blade, HPE ProLiant ML370 G6 Server, HPE ProLiant ML350 G6 Server, HPE ProLiant DL360 G6 Server, HPE ProLiant ML150 G6 Server, HPE ProLiant DL180 G6 Server, HPE ProLiant DL160 G6 Server, HPE Smart Array P212 Controller, HPE Smart Array P411 Controller, HPE ProLiant DL370 G6 Server, HPE ProLiant DL180se G6 Server, HPE ProLiant DL160se G6 Server, HPE ProLiant BL280c G6 Server Blade, HPE ProLiant BL685c G6 Server Blade, HPE ProLiant DL170h G6 Server, HPE Smart Array P410i Controller, HPE 24 Bay SAS Expander Card, HPE Smart Array P712m Controller, HPE ProLiant DL320 G6 Server, HPE ProLiant ML330 G6 Server, HPE ProLiant BL465c G6 Server Blade, HPE ProLiant BL495c G6 Server Blade, HPE ProLiant DL585 G6 Server, HPE ProLiant DL385 G6 Server, HPE ProLiant DL165 G6

Slot 0 Drive Array Recovery Needed